Merchant help
Support
Replies within two French business days
Before contacting support
- Confirm the product is a native fixed bundle.
- Open Bundle Guard and run a fresh health scan.
- Open the flagged bundle from the result card.
- Check the status, image and inventory policy of each flagged component.
Standard products are intentionally ignored. Bundle Guard never changes catalogue data; it only explains detected risks.
Contact
Email contact@2smart4you.fr with your permanent .myshopify.com domain, the affected bundle URL, the exact warning text and a screenshot. Never send a password or Shopify access token.
Service status
The production health endpoint is available at bundle-guard.2smart4you.fr/health.